My monitor, which I delivered to UPS cargo, was broken in the cargo and they do not cover my damage. When I called customer services, they said "I should file a lawsuit". I applied to the Consumer Arbitration Committee and they asked me to file a lawsuit. If you do not solve my problem, I will have to go to the nearest branch and meet face to face. I am leaving the images below as evidence, showing the condition of the monitor when I delivered it to Asus, and I shared the photos, there is an opening video. I received the opening video by Asus company as an e-mail, it is delivered to Asus Ümraniye by UPS, it is broken during delivery, there are photos and everything as proof. I tried to communicate with UPS, but they did not offer a solution. I sent an e-mail to umutun****@gmail.com. In the end, my e-mails were not returned properly and I was ignored. While making the delivery to Asus, they shattered my monitor and they do not accept it. Everything is obvious with evidence. I have been waiting for you to solve it for 1 year. This monitor has a 3-year warranty. Accept the carelessness of your courier or delivery employees and compensate me for my losses.
I entrusted UPS to deliver my Asus monitor for service, but it arrived completely shattered. Upon reporting the issue, UPS customer service was dismissive, even suggesting I "take it to court" rather than offering any assistance. I've filed a complaint with the Consumer Arbitration Committee, and I’...
I am deeply frustrated with UPS Turkey for damaging my Asus monitor during shipment, despite my careful packaging. I secured the monitor screen in its original box, added foam for extra protection, and clearly labeled it as fragile. However, upon reaching Asus for warranty service, I was notified th...
Our parcel from Izmir to Istanbul, which we gave to UPS cargo on 25/07/2023, should have arrived the next day, but it was delivered on 28/07/2023 in the afternoon. The 10 kg of butter and other food products in the cargo were delivered in a completely spoiled state. When we called and asked UPS carg...
I recently had an unfortunate experience with UPS Turkey while sending a computer motherboard for warranty service. Upon arrival at the service point, we discovered that the motherboard had been severely damaged, showing signs of impact and bending. We immediately documented the damage and filed a c...
I sent a cargo to Adana on 22.12.2022, and it was not delivered for 18 days. Despite my attempts to contact customer service and the Adana branch, I could not get a positive answer or anyone to stand behind the problem. The Adana branch did not even answer the phone, and there was no communication o...
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