What a massive disappointment. I bought the Asics 1130 model in May of last year, heavily recommended by the in-store sales advisor who praised its quality nonstop. But by the eighth month, the fabric near my left big toe began to tear. At first, I thought I was imagining it—surely a premium shoe like this couldn’t fall apart so quickly. But it was real, and shortly after, the right toe started tearing too.
The fit was perfect. I didn’t choose the size on my own—I selected it with the help of the store staff. I didn’t push these shoes to their limit. I wore them only in the city, and treated them gently. Yet, the material is clearly so poor that it didn’t even last a full year.
I sent the shoes in for inspection, and the response? “User error”—not a production defect. Really? I’ve worn many other brands—used them roughly in the outdoors—and they held up far better. Meanwhile, these Asics shoes tore just from careful, everyday use.
The damage has worsened. Even the threads on the upper part are now ripping, making the shoes unwearable. I sent them in for a second inspection, and once again, Asics blamed me instead of accepting any responsibility. I spent nearly a quarter of a minimum wage on these, and this is what I get?
Asics, I’m asking for understanding and action. Please stop pushing blame onto customers and stand behind your product quality. I want a proper resolution—this is unacceptable for a brand that claims to offer performance and durability.
I purchased a pair of Asics sneakers, trusting the brand’s reputation and paying a premium price for what I believed would be a durable product. Unfortunately, despite wearing them only occasionally, the toe area developed a tear far too quickly. I sent the shoes in for inspection, fully expecting ...
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I purchased a pair of Asics shoes from their website, and within just one month, a piece tore off the side. I wore the shoes no more than five times. When I contacted customer service, I was told to send them in for inspection. However, they returned the shoes without notifying me, claiming the dama...
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