TKPAY Cüzdan Not Working- So Many Passengers Have Been Aggrieved
On 10.12.2025 I received a flight ticket refund via TKPAY to my TKPAY Cüzdan account. I wanted to use this balance to buy a ticket from Istanbul to Cleveland, Ohio, USA, but I could not use the amount in any way during the ticket purchase process. Although the refund amount was clearly visible in my TKPAY Cüzdan, it did not appear as an available balance on the ticket payment page, so I was unable to complete the purchase using this balance. My TKPAY transaction/reference number is 9050298288876306547 and my Miles&Smiles number is TK158243692. I contacted THY/TKPAY customer service about this issue, but the solution they suggested was meaningless for me, because the mobile application did not work as it was supposed to and the problem with using the TKPAY balance for ticket payment was not resolved. At the moment, my refund is still kept in TKPAY Cüzdan and I cannot benefit from it for purchasing a ticket. As a fast and practical solution, I primarily request that the TKPAY balance be transferred to my Vakıfbank credit card which I used for the ticket purchase. If this is not possible, I request that my TKPAY Cüzdan balance be made directly usable on the ticket payment page so that I can purchase my Istanbul–Cleveland ticket. If neither of these options can be implemented, I finally request that the refund amount be transferred to my bank account by obtaining my bank account information through THY customer service. I kindly request that my problem be examined urgently, that my unusable TKPAY balance be made available to me in one of the ways I described, and that I be informed in writing about the result. I would like to be contacted regarding this complaint via my e-mail address harslanyo**@gmail.com.
