Money Still Not Been Credited To My 1xBet Balance

I am writing to report a serious problem with my 1xBet account. On December 18, I deposited $150 into my account with ID 1903946523, but this amount has still not been credited to my balance. The deposit simply does not appear in my account at all. I have contacted customer support about this issue, but I have not received any clear answer regarding where my money is, what the problem is, or when it will be resolved. This situation is extremely frustrating, especially as it involves my funds and I believe I have already waited more than enough time. I kindly request that my $150 deposit be immediately credited to my 1xBet account balance, or that a clear and prompt solution be provided without any further delay.