I purchased a pair of Asics shoes from their website, and within just one month, a piece tore off the side. I wore the shoes no more than five times. When I contacted customer service, I was told to send them in for inspection. However, they returned the shoes without notifying me, claiming the damage was "user error."
How can shoes that have barely been used fail like this? I’ve worn other brands for years without any issues, and now Asics is blaming me for poor quality. They even suggested cleaning caused the damage, which makes no sense—what kind of cleaning could harm a brand-new shoe?
Customer satisfaction seems to mean nothing to Asics. I expected better from a brand of this stature. Asics, you need to reassess this claim and resolve the issue promptly. Stand behind your product quality!
I purchased a pair of Asics running shoes expecting durability and long-term performance, but instead, both shoes tore from the front within just six months—and I had only worn them a maximum of five times. This kind of rapid wear and tear is completely unacceptable for a premium-priced running shoe...
I purchased a pair of Asics sneakers, trusting the brand’s reputation and paying a premium price for what I believed would be a durable product. Unfortunately, despite wearing them only occasionally, the toe area developed a tear far too quickly. I sent the shoes in for inspection, fully expecting ...
I bought a pair of Asics shoes, and after a short time, the inner lining tore on one shoe, while the other is about to rip as well. I sent them back for a warranty claim, but Asics refused to acknowledge a manufacturing defect and rejected my request. This is now the second time I’ve experienced the...
I bought my Asics shoes in November, and despite wearing them only occasionally, the mesh on the right shoe’s upper section started to tear. I sent the shoes back for inspection under warranty, but Asics returned them, claiming it was due to “user error.” The tear is clearly along the tip of the sho...
I purchased an Asics pair 1.5 years ago as a secondary pair of shoes, only wearing them a maximum of 20 times, mostly for international travel. Despite this limited use, the upper surface developed deep cuts, as shown in the photos. I sent them in for inspection, but Asics returned them exactly as ...
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