On July 9, 2024, I called Arçelik about my malfunctioning refrigerator. They said the earliest they could come was a week later, on July 16, 2024. If they had come within 1-2 days, the food inside could have maintained its coolness and avoided spoilage. I explained the situation, but they insisted they could only come on the date shown in their system.
Today, Tuesday, July 16, they called to say they couldn't make it and would come on Friday instead. The Izmir Menemen service center is not honoring their scheduled appointment and has left me waiting with a broken refrigerator for 8 days now.
I scheduled an appointment with Amasya Arçelik authorized service to report a malfunction in my refrigerator. On Friday, July 12, 2024, the service te...
On July 2, 2024, my dishwasher malfunctioned, so I scheduled a service appointment with Arçelik customer service. As a working individual, I took time off to be home, cancelling evening plans to wait for the service between 17:00-19:00. However, the service team did not arrive and did not provide an...
On July 2, 2024, my actively used Arçelik air conditioner malfunctioned. Since my air conditioner is under warranty, I called Arçelik's headquarters to request an appointment. They directed Arçelik service to Raif Paşa Neighborhood in İskenderun, but no one from the service has called me until July ...
We purchased a refrigerator from an Arçelik dealer, but it wasn't cooling properly. When the technician came to inspect it, they said the refrigerant gas level was low, which was causing the cooling issue. They promised to replace the unit, and we agreed to wait for the new one. Two days passed, an...
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