Arçelik Air Conditioner Malfunction

+1
Muhammed
Arçelik
July 10, 2024 12:27 AM27

On July 2, 2024, my actively used Arçelik air conditioner malfunctioned. Since my air conditioner is under warranty, I called Arçelik's headquarters to request an appointment. They directed Arçelik service to Raif Paşa Neighborhood in İskenderun, but no one from the service has called me until July 9, 2024, and they still haven't called. Every day when I called Arçelik's headquarters, they always said they would come, but they never did. I am very dissatisfied with Arçelik's service; they have caused me significant inconvenience. I request that necessary actions be taken.

Arçelik
July 12, 2024 12:34 PM (2 days after complaint)

Dear Valued Customer, First of all, thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. We kindly ask you to send us any information, suggestions, opinions, and solution requests regarding our products and services primarily through the channel. As the Arçelik family, we wish you days filled with health and happiness. We are here for you 24/7, for your happiness. Arçelik Customer Communication Center

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My Arçelik Refrigerator Repair Delayed

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Arçelik
July 16, 2024 5:48 PM31

"I waited almost 2 weeks in the July heat for the service to come for the broken refrigerator. The Menemen authorized service did not show up for the appointment and offered excuses like "we can't always come to that area" / "we couldn't reach you by phone." Not only did my products spoil, but I also had to wait for my neighbor to come home from work in the evening for cold water. However, when the Arçelik service finally came, they replaced the broken refrigerator compressor and did not charge me. Therefore, although it was late, the mistake was corrected, and customer satisfaction was achieved. Customers need to be able to contact the local authorized service directly. If the service technician is not going to come to the appointment for some reason, the customer should not be kept waiting at home all day like a slave."