I purchased two water dispensers from Arçelik, but they weren't cooling properly. After an authorized technician inspected and confirmed the issue, we requested a refund. The head office approved the return, and the service team collected the units from our home, initiating the refund process.
However, they only refunded the cost of one dispenser. When I contacted the head office, they acknowledged the mistake, claiming they'd forgotten to refund the second unit. They promised to process the remaining refund the next day, but it's been 10 days, and I still haven't received it.
I've been constantly calling customer service, who keep saying they'll escalate the issue and get back to me, but no one ever does. They even told me to check my account as they were about to send the money, but nothing has arrived. It's been 10 days of frustration.
I'm filing a complaint against Arçelik's head office for their failure to complete my refund.
We purchased a refrigerator from an Arçelik dealer, but it wasn't cooling properly. When the technician came to inspect it, they said the refrigerant gas level was low, which was causing the cooling issue. They promised to replace the unit, and we agreed to wait for the new one. Two days passed, an...
In 2018, I invested in a full suite of Arçelik appliances, including a refrigerator, believing in the brand's reputation. Unfortunately, I have encountered numerous and persistent problems with multiple products. My most significant issue has been with the refrigerator. Despite purchasing an extende...
On June 26th, I bought two Arçelik air conditioners through their website. Delivery and installation were completed separately, with the first unit arriving on July 1st and the second on July 6th. One of the units was missing the remote control. The installation team did not even wait five minutes t...
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I bought an Arçelik refrigerator less than two years ago, and they have been unable to provide a solution for 12 days. Despite hundreds of complaints, there is no resolution. A replacement decision was made, and I was charged an extra fee. Four days have passed since then, but the refrigerator has n...
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