I bought an Arçelik refrigerator less than two years ago, and they have been unable to provide a solution for 12 days. Despite hundreds of complaints, there is no resolution. A replacement decision was made, and I was charged an extra fee. Four days have passed since then, but the refrigerator has not arrived. I was told it would be delivered today, but it still has not arrived. This experience has been extremely frustrating. This heat has spoiled all of my food, and I am unable to cook. It's unbelievable that an institution that can't even manage the replacement process for a defective product under two years old can provide such poor service.
We purchased a refrigerator from an Arçelik dealer, but it wasn't cooling properly. When the technician came to inspect it, they said the refrigerant gas level was low, which was causing the cooling issue. They promised to replace the unit, and we agreed to wait for the new one. Two days passed, an...
My Arçelik refrigerator has not been repaired, even though more than a month has passed. Two days ago, they brought it back claiming it was fixed, but it still doesn’t work. I wanted to use my right to have it replaced with a new one within the 21-business-day period, but that request was also denie...
In 2018, I invested in a full suite of Arçelik appliances, including a refrigerator, believing in the brand's reputation. Unfortunately, I have encountered numerous and persistent problems with multiple products. My most significant issue has been with the refrigerator. Despite purchasing an extende...
I bought my refrigerator a year ago, but it did not arrive as I saw it in the store. The equipment hanging on the door was missing. We called the service, and they said that the door did not belong to this model. The issue was not resolved, and I gave up on the service. Later, the same refrigerator ...
I've been dealing with Arçelik customer service for 2 months because my refrigerator is broken. They tried to charge me for repairs because my extended warranty document wasn't showing up in their system. After we found the document, they delayed it for another month, saying they would process it. T...
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