On June 26th, I bought two Arçelik air conditioners through their website. Delivery and installation were completed separately, with the first unit arriving on July 1st and the second on July 6th. One of the units was missing the remote control. The installation team did not even wait five minutes to test the units, and neither of the air conditioners has worked since their departure. For about 20 days, I've filed numerous complaints, but neither the service team nor anyone else has responded. Despite being told five times to come around, no one has shown up. Visitors are supposed to arrive between 9 a.m. and 10 p.m., but they never do. With two young children, this has been extremely inconvenient. These units were for my summer home, and my vacation is nearly over.
Furthermore, service records are marked as completed without an actual visit, which is unfair. When we complain about them not showing up, they hang up on us. Neither the service team nor customer service are operating properly. Despite promises of a callback within 15 minutes for urgent complaints, I haven't received any calls in days. Despite claiming to have the most advanced service network in the country, they have yet to complete the installation after 20 days. Fortunately, I will exercise my right to cancel the online purchase and seek legal recourse to compensate for my inconvenience.
A very poor experience. We tried to return the portable air conditioner we purchased during its installation by the authorized service team that arrived two days later, but they refused to accept it. The Arçelik Dealer did not answer our calls, and when they did, they claimed the return would be pro...
I purchased an Arçelik brand air conditioner. I made an appointment for installation on July 22 and was able to make an appointment for August 26. The service personnel who came for installation on August 26 could not do the installation because they did not have enough equipment and said they would...
I purchased an air conditioner from Arçelik's official website. During the purchase, I checked the live stock status and was informed that the regional dealer would deliver it within 1-2 days, so I made the payment. However, after calling three times, I was told that the product could only be delive...
On July 16, 2023, I purchased an air conditioner from Arçelik, and they assured me that they would call to schedule an appointment. I waited three day...
I bought a brand-new air conditioner from Arçelik, but unfortunately, it doesn't cool at all. I contacted the service team multiple times and practically begged for a week before they finally came. However, they only checked the unit for two minutes and left without doing anything. The technicians s...
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