ID:28713907

Arçelik DMX 9100 Washing Machine Bad Performance Complaint

Arçelik DMX 9100 Washing Machine Bad Performance Complaint
profile
Ensar
Arçelik
May 08, 2024 5:45 pm
51

I purchased the DMX 9100 9kg washing machine. After using it once, I realized it did not clean or foam correctly. Despite calling Arçelik five times within 15 days, I received the runaround. I declined the offer to repair it because repairing a brand-new thing seemed pointless to me. If the product will not be supported, I don't think it should be marketed. I mentioned my unhappiness and want to upgrade to a higher model, but was informed, "You bought it online, we can't help." However, I know Hepsiburada, where I bought it, is a respectable vendor. I'm not sure why I was dragged along for 15 days. Why use delay tactics when I have rights such as cancellation and return? If Arçelik is a worldwide brand, it must act appropriately. There's no repairing this washing machine; laundry is stacking up. Replace it or give a functioning version. I used your prior computer for 18 years and was extremely delighted, however the performance of this current one is inadequate. I bought an Arçelik product somewhere, and I want this problem rectified. I am not asking for anything else. It's awful to say "there's nothing we can do" over the phone.

Progress
Progress

May 09, 2024 12:39 pm

There is no solution, we cannot help.

May 09, 2024 12:37 pm

I bought an Arçelik DMX 9100 washing machine. I made a complaint. I explained and wrote about my complaint, and two hours later, a lady from Arçelik's headquarters called me. We talked, but there was no solution; it seemed like she called just to chat. My friend, I don't need a chat. Are you going to solve my problem? No, there's nothing we can do. The technician who came for service didn't process the issue. What am I supposed to do? The machine is yours. The service technician is yours. If your technician didn't write it down and the issue wasn't processed, how is that my fault? When leaving, they just say, "I took my notes," and leave. What am I supposed to do if they don't produce a solution? Come and take your machine back, bring me either the same machine or a higher model, and I'll pay for it. This also implies that you are selling faulty products because the technicians who come for installation warn to keep the box and packaging.

Ensar
Ensar
May 08, 2024 5:31 pm

I want the product to be exchanged

Arçelik Logo
Arçelik
May 08, 2024 6:23 pm (37 minutes after complaint)
profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

Arçelik Washing Machine Broke After 7 Months and Service Made It Worse

profile
Elif
Arçelik
October 24, 2024 10:29 am
26

This is absolutely not what I expected from Arçelik, a global brand that should prioritize customer satisfaction. I purchased my Arçelik washing machine just 7-8 months ago, and it broke down on October 3rd. I scheduled a service appointment, but the first technician caused further damage, including...

1
Fatih is completely dissatisfied with the result

Arçelik 9100DMX Washing Machine Service Canceled Without Notice

profile
Fatih
Arçelik
October 20, 2025 7:27 pm
21

A service appointment was scheduled for my Arçelik 9100DMX washing machine today (October 20) between 6:00 p.m. and 8:00 p.m. However, I received a call at 4:30 p.m., and since I couldn’t answer at that moment, my appointment was canceled. After that, no notification was given to me, and I was simpl...

Arçelik 9103 D 9 kg Washing Machine Generating A Disturbing Noise

profile
Musa
Arçelik
November 27, 2023 12:56 am
8

On June 28, 2018, I purchased an Arçelik 9103 D 9 kg washing machine and a dishwasher. Since the washing machine arrived at my home, it has been working loudly, generating a disturbing noise that practically echoes throughout the living room and bedrooms. Last month, to put it bluntly, the machine c...

Report a Similar Issue