Arçelik 9103 D 9 kg Washing Machine Generating A Disturbing Noise

November 27, 2023 12:56 am
8

On June 28, 2018, I purchased an Arçelik 9103 D 9 kg washing machine and a dishwasher. Since the washing machine arrived at my home, it has been working loudly, generating a disturbing noise that practically echoes throughout the living room and bedrooms. Last month, to put it bluntly, the machine completely broke down. I called for a home service, and the Arçelik service from Etlik identified defects in the shock absorbers and the drum, demanding 6,000 ₺ for the repair. Considering that new machines from top brands cost between 14,000 and 20,000 ₺, why are they asking for 6,000 ₺ from me? Can't Arçelik stand behind the products they sell? Is it justified that I should pay 6,000 ₺ for a device that has caused noise disturbances over these five years? Arçelik, never again. I won't recommend it to anyone. A company that should clearly be avoided—was it established to exploit customers financially? Shame on Arçelik.

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November 30, 2023 1:31 pm

Here is the translation of the provided text from Turkish to English:

"Sorry Arçelik, for buying Arçelik brand white goods, for adding to your profit margin by buying a washing machine, dishwasher, and stovetop. Sorry Arçelik, for buying Arçelik brand white goods. Sorry Arçelik, for calling service and paying 260 TL for a service fee because the washing machine, which is not even 5 years old, broke down.

You are a company so incapable that you can't stand behind the products you sell. Arçelik? Never again. You are a company that only knows how to deceive and defraud people. Shame on you."

November 27, 2023 3:09 pm (14 hours after complaint)
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