On June 28, 2018, I purchased an Arçelik 9103 D 9 kg washing machine and a dishwasher. Since the washing machine arrived at my home, it has been working loudly, generating a disturbing noise that practically echoes throughout the living room and bedrooms. Last month, to put it bluntly, the machine completely broke down. I called for a home service, and the Arçelik service from Etlik identified defects in the shock absorbers and the drum, demanding 6,000 ₺ for the repair. Considering that new machines from top brands cost between 14,000 and 20,000 ₺, why are they asking for 6,000 ₺ from me? Can't Arçelik stand behind the products they sell? Is it justified that I should pay 6,000 ₺ for a device that has caused noise disturbances over these five years? Arçelik, never again. I won't recommend it to anyone. A company that should clearly be avoided—was it established to exploit customers financially? Shame on Arçelik.
Here is the translation of the provided text from Turkish to English:
"Sorry Arçelik, for buying Arçelik brand white goods, for adding to your profit margin by buying a washing machine, dishwasher, and stovetop. Sorry Arçelik, for buying Arçelik brand white goods. Sorry Arçelik, for calling service and paying 260 TL for a service fee because the washing machine, which is not even 5 years old, broke down.
You are a company so incapable that you can't stand behind the products you sell. Arçelik? Never again. You are a company that only knows how to deceive and defraud people. Shame on you."
Arçelik service informed me that the shock absorbers of my washing machine needed to be replaced due to the noise it was making during the drying cycle, and that the total cost of the procedure would be ₺2,690. After the repair, the drum started bouncing and making even more noise during the drying ...
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