My cargo with tracking number 5624881440700, which is at Aras Cargo Izmir Ulukent Branch (October 29, 10001 Sk. No:50/3, 35660 Menemen/Izmir), has not been delivered to me until today (June 4, 2025) despite arriving at the branch on June 2, 2025. I called the branch on June 3 to get information about the issue and they informed me that it would be delivered on June 4. When it still had not been delivered today, I called the branch again and they told me that since the cargo distribution personnel did not want to bring the cargo to me, they did not deliver it to me and that I had to come and get it from the branch. The reason they did not want to deliver it to me was because they had delivered my previous cargo broken and I did not want to return it to them. They did not even want to accept the damaged cargo or keep a report and made me hassle. The cargo delivery personnel now decides to take the initiative and not bring my cargo to my home, and the other personnel working in the cargo branch find this reasonable and say that I should go to the branch and collect my cargo. Isn't it the duty of a cargo company to receive the product from the seller and deliver it to the recipient's address? I have been victimized by Aras Cargo for the last 2 times. Even when I call customer service and report the situation, no action is taken. I expect my cargo to be delivered to my address immediately.
On August 11, 2025, despite being at the address all day for an Aras Cargo shipment with tracking number 5661852000286, the cargo personnel sent me a message saying "We stopped by, but couldn't find it" without even visiting the address. A photo of a black screen was added to the system. However, no...
Since I was not at home on September 7, 2025, I was unable to receive my cargo with the tracking number 51971780455245, which was set to be delivered by Aras Kargo from the Antalya Uncalı Branch. I mentioned that I wanted to pick up my cargo from the branch, and the message I received stated that it...
My cargo with tracking number 4466586262534 was out for delivery from Üsküdar Çamlıca branch on 12.12.2024, but since no one was home that day, I selected the "deliver the next day" option. Despite having two people at home on 13.12.2024, I received a message through the system and from the phone nu...
Although my shipment with tracking number 5654*******37 was marked as "out for delivery" yesterday by the Aras Kargo Kızılırmak Branch, it still hasn’t been delivered to me. The system shows it as “delivered,” but I never received anything. This shipment was particularly important to me, and this si...
I have two packages with tracking numbers 44472798213767 and 4472820428118 that have been stuck for days, unable to be delivered from Istanbul to Izmit. I have reached out to Aras Kargo multiple times, yet there has been no response or action taken to address my issue. I have yet to receive any call...
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