My package with Aramex has been delayed for days

It was reported that the shipment of my cargo, which had the tracking number 1980458093, would be handled by Aramex when I made a purchase on the Amazon website. However, my item has been sitting in customs for the past nine days. When I called Aramex's customer service line, the representative told me that all I needed to do was wait for the right flight to arrive. I come to the conclusion that they are trying to delay me by making up excuses. My order, which I have already paid for, has not been delivered, and I really struggle to understand why this is the case. Could you please deliver my cargo to me as soon as possible?