I purchased two items on Amazon. Both items were shipped in the same order, but in separate packages. One package has been delivered to me, but the other is missing. I received a package from Amazon via Aramex, but it contained a different product that someone else had returned to Amazon. The returned product's packaging was opened, indicating it had been reviewed before being sent back. However, this incorrect item arrived at my address with my name on the delivery package. My order ID and receipt were even inside the package. My delivery tracking information hasn't been updated since April 30th, 2024. For the past six days, the status has remained "will be delivered by 8 PM." I attempted to submit a ticket on the Aramex website to clarify the problem, but the website isn't fully translated into Turkish and wouldn't allow me to submit a ticket. I'm unsure what to do next. Should I expect the missing item to be delivered eventually, or should I pursue legal action?
I recently made two separate purchases on Amazon.com, and both were handed over to Aramex for delivery. When I checked the Airbills, I found discrepancies: the Airbill from 24.09.2024 showed a shipping cost of 16.95 USD, and the one from 25.09.2024 showed 17.95 USD. Yet somehow, the two separate shi...
I placed an order through Amazon from a seller named 'Karam Gıda'. I initially received a message saying the order had been shipped, but while I was waiting for delivery, the order was canceled and refunded without explanation. On May 24, I placed another order. That same day, I received a notificat...
I’m experiencing issues with Aramex concerning two of my orders (tracking numbers: 2286504360 and 2286472834). Both shipments require “extra information,” yet I’ve received no calls or updates despite repeatedly contacting their support team. My other orders, which are customs-paid and within the li...
I ordered a product from abroad through Amazon, and everything was fine up to that point. The shipment was made by a courier company called Aramex (emphasis on 'was made'). As seen in the images, my package was received on August 12th, arrived in Istanbul on August 21st, and was supposedly sent out ...
I am frustrated with Aramex's handling of my package. My shipment has been sitting in Aramex’s London branch since October 4, 2024, with no progress despite my constant follow-up. The sending company has confirmed that the package is in Aramex's possession, yet Aramex claims they don’t have it and r...
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