My Amazon Order Delayed by Aramex's Poor Handling and Lack of Communication

Burak · 2024-08-27T09:54:04+03:00

I ordered a product from abroad through Amazon, and everything was fine up to that point. The shipment was made by a courier company called Aramex (emphasis on 'was made'). As seen in the images, my package was received on August 12th, arrived in Istanbul on August 21st, and was supposedly sent out from Istanbul to my address on August 22nd. Since 6-7 days had passed in this process, I called Aramex customer service on August 26th to track my package, and they gave me the phone number of their Adana office. When I called the Adana office, they informed me that my package would arrive in Adana on August 27th, but since I'm in a district, Aramex would not deliver it directly, and if I didn't pick it up, it would be returned and sent again from Istanbul through one of the intermediary companies. Why am I going through such a ridiculous situation and being inconvenienced when I have provided the correct address? When I suggested that the Adana office should hand it over to an intermediary company, they said they don't have the authority and that the package would go back to Istanbul and be sent again. The package took 8-9 days to get from abroad to Istanbul, 6 days to get from Istanbul to Adana, and now it will go back to Istanbul and then come to Adana again. This process, which should have been completed in 11-12 days, including the time it took to come from abroad, is taking almost a month due to Aramex's negligence. I also reached out to Amazon during this time, and they said there's not much they can do, and that they received a similar response from Aramex, stating that there's nothing they can do either. The item I purchased isn't expensive, but it could have been much more costly. Additionally, if I hadn't called yesterday, neither the headquarters nor Adana would have known that delivery to the district was required, and I wouldn't have been informed of the situation either if I hadn't inquired. The interest and communication are zero, and there's no proper information given. I find it disappointing that Amazon works with this company.

Burak

Of course, since they never contacted me, I called them today. While I was explaining my issue, the customer service representative interrupted me asking for my tracking number. I expressed my frustration, saying that they were not providing any service and now they were also interrupting customers. Anyway, they said that the package, which was directed to Istanbul for "return (!)" on "Wednesday," would arrive in Istanbul on "Monday." From there, who knows when it will be delivered to Yurtiçi Kargo. My only wish is for my package to be handed over to Yurtiçi Kargo as soon as possible. My order, placed on August 12, should have normally arrived at my address within 10-11 days (since it came from abroad to Turkey in 8 days and should take 2-3 days within the country). I emphasize this because this company has no system or people who do their job properly. Despite entering everything correctly, I am waiting due to their mistakes and ridiculous system. The product had reached Adana, but they said they couldn't deliver it to the intermediary company from here, so it would be returned to Istanbul and then come back again. Can you believe this nonsense? Due to Aramex's complete fault and arrogant attitude, it will take a total of 30 days to reach me, if it ever does. Even the transfer from Adana to Istanbul or from Istanbul to Adana takes a week at the worst.