When I tried to track my shipment through Aramex after ordering something from Amazon US, I was surprised to see an error message that said, "Invalid/Missing Customer ID, the customer must enter the correct Customer ID for KYC verification." The last update was the same error message, and the package number is 1995159773. I don't know what to do, and I haven't gotten any emails or messages about this problem. I've tried to get help from both Amazon US and Aramex customer service, but neither has given me a satisfactory response. I'm unhappy because I've paid for the goods and the shipping fee, but I can't find my package. My Turkish national ID number, which is needed for KYC verification, is also on my Amazon account. I need help to solve the problem.
I am experiencing an issue with the delivery of my Aramex shipment with tracking number 35439864655 due to an error stating “invalid or missing customer ID number.” I cannot find any information on where or how to provide the correct ID number. This problem has continued for three days, and even tho...
I placed an order through Amazon, which was shipped from the U.S. using Aramex. Although all my account details, including my ID information, were correctly entered on Amazon, I keep receiving an “Invalid ID number” error. Aramex sent me an email requesting ID verification, which I completed and sub...
I ordered a product from Amazon and a few days later received an email titled “Verification Process for Your Shipment.” The email said I needed to verify my identity by entering my Turkish ID number. However, the link they provided doesn’t work at all — it’s a broken demo link that redirects to an A...
I’m facing the exact same problem described in the complaint above. I placed an order through Amazon and completed the identity verification process required on my Amazon account. However, since the shipment is being handled by Aramex, I received an email saying I need to verify my identity through ...
I placed an order on Amazon and completed the required identity verification on my Amazon account without any issues. However, since the shipment is being handled by Aramex, I received an additional email stating I needed to verify my ID again through their system. The email included a link to compl...
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