I purchased an Apple iPhone 15 Pro Max from the Izmir Hilltown Turkcell Teknosel dealer. I returned the product 15 hours after purchasing it as the screen and hardware were damaged. However, neither Turkcell nor Teknosel dealers nor Apple provided any assistance regarding product exchange/return and stated they would not replace it. Despite paying a significant amount, they all deflect responsibility, stating they won't replace it or it's not under their authority. In the end, I trusted Turkcell as an institution and paid 86 thousand TL, but received no support. There is no contact person from Turkcell, its dealer, or Apple. The phone's hardware is damaged. Is this a regret? Turkcell, Teknosel, resembling Turkcell but not acknowledged by Turkcell, and Apple, which takes no responsibility and acts as if it didn't produce it.
I have been a customer who purchases the new iPhone model launched every year. Most recently, I visited the Apple Zorlu Center store yesterday regarding my 15 Pro Max, which had a broken back cover and a screen with display issues. They stated that they would replace the back cover for a fee, while ...
On August 22, 2023, I purchased an Apple iPhone 14 Pro Max 128 GB from Teknosa. It began acting strangely after about 27 days, turning on and off on its own and losing network connectivity. I took it to an authorized Apple service center, where the problems were documented. I gave Teknosa the report...
I purchased an iPhone 13 from an Apple store approximately a year ago. Recently, the phone has been overheating and malfunctioning. Five days ago, the screen completely went black while I was on a call. When I took the phone to the Apple service center, they claimed that the phone had been dropped a...
On September 19, 2025, I purchased an Apple iPhone 17 Pro Max from the Teknosa store in Antalya Özdilek. Although the device has never been dropped, hit, or exposed to any liquid, about a week after purchase, I began experiencing a camera issue where the 0.5X mode started shaking and showing a purpl...
I need to share my frustrating experience with Apple. I purchased an iPhone 14 Pro Max from Georgia, and it malfunctioned just two months after I bought it. I sent it to the Trabzon KVK service center. Prior to purchasing the phone, I researched and found out that the model number A2894 has a global...
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