I have been a customer who purchases the new iPhone model launched every year. Most recently, I visited the Apple Zorlu Center store yesterday regarding my 15 Pro Max, which had a broken back cover and a screen with display issues. They stated that they would replace the back cover for a fee, while the front screen would be replaced under warranty. After waiting an additional 1.5 hours beyond the given repair time, the device was returned to me without any work being done. They explained that the screen had water damage, which caused the issue, and therefore, they couldn't replace it. Up to this point, I can accept that the fault may be mine. However, the company, which was supposed to replace the back cover for a fee, refused to do so because of the screen issue. Despite explaining that I had traveled 1000 km for this, and kindly requesting them to at least replace the back cover for the fee, they declined and instead offered to replace the entire device for ₺50,000. As a customer who has purchased every model from the iPhone 4s series onwards, I also asked for some support under a customer loyalty program, but the result was disappointing. My first action was to cancel the order for the 16 Pro Max that I had placed on Apple's website. I hereby declare that I will never purchase any products from this brand again (despite being a user of iMac, AirPods, Apple TV, and MacBook).
I purchased an Apple iPhone 15 Pro Max from the Izmir Hilltown Turkcell Teknosel dealer. I returned the product 15 hours after purchasing it as the screen and hardware were damaged. However, neither Turkcell nor Teknosel dealers nor Apple provided any assistance regarding product exchange/return and...
The iPhone 14 Pro Max, purchased from its authorized store abroad, accidentally fell into a water bowl, leading to water damage affecting the camera's functionality. Despite the device's supposed durability and water-resistant features, as per the certification indicating it can withstand depths of ...
I purchased an iPhone 13 from an Apple store approximately a year ago. Recently, the phone has been overheating and malfunctioning. Five days ago, the screen completely went black while I was on a call. When I took the phone to the Apple service center, they claimed that the phone had been dropped a...
As a loyal Apple customer who trusts the brand’s quality, I submitted my iPhone 11 to the Apple Zorlu AVM Authorized Service Center due to serious hardware and software issues under warranty. After the first repair process, I was informed that my device was "fixed" and ready for pickup. However, upo...
On December 23, 2022, I took my 6-month-old iPhone 13pro phone to the Zorlu Center Apple dealer for service after it malfunctioned. Following the service inspection, they informed me that my phone had a systemic failure in general, that only the front case would be completely replaced, and that I wo...
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