I am writing to bring to your attention a critical matter regarding a recent service experience I have had with your company. I am deeply concerned and seek your assistance in resolving this issue promptly. My iPhone 11 Pro Max model phone turned off itself and did not turn on. On July 31, 2023, two days before the turn-off, I contacted your support team to address freezing issues with my iPhone 11 Pro Max. Following their instructions, I sent my device to the authorized service center as per their guidance. However, the subsequent communication and actions have left me in a state of distress and confusion. On August 2, 2023, I received an email from your team stating that the inspection revealed a motherboard problem that necessitates a product replacement. I was told that the cost for the replacement is 32.00 TL, and if I accept the offer, I need to send the money to the accounts they specified below. I accepted the offered solution and inquired about the appropriate branch for sending my phone. Unfortunately, I did not receive any response for the next three days. When I eventually reached out to your service center after the three-day period, I was informed that there had been an error in communication; the staff member had written the price incorrectly. The initial price quote was incorrect, and I was now being told to pay the market price of 32,000 TL for the product replacement. Additionally, I was told that the device could not be repaired at all. This situation is deeply disconcerting to me for several reasons. First and foremost, I am certain that the issue with my device was not due to any user error. Furthermore, my understanding is that Apple provides product replacements, even beyond the warranty period, at a reasonable cost. It is troubling to find myself in a position where I am being asked to bear the full financial burden of a replacement for an issue that was not caused by me. I kindly request your urgent attention and intervention in this matter. I am seeking a fair and just resolution that aligns with Apple's reputation for customer care and support.
My iPhone 11 Pro, which I have been using for 3 years, started shutting down and restarting on its own. After using it for about 4-5 minutes, the screen freezes, and it doesn't get fixed without a restart. Additionally, the device has significantly slowed down, to the point where it can hardly open ...
I purchased an iPhone 13 from an Apple store approximately a year ago. Recently, the phone has been overheating and malfunctioning. Five days ago, the screen completely went black while I was on a call. When I took the phone to the Apple service center, they claimed that the phone had been dropped a...
In 2019, I purchased a brand-new Apple iPhone X 64GB, and I loved using it. However, in the past 1-2 months, I've been facing serious issues with the 'Face ID' feature. Despite successful facial recognition with the front camera, the phone fails to unlock, overheats excessively during regular usage,...
I recently encountered an issue with my iPhone 11 where the front speaker was producing low sound quality. I took it to the store where I had purchased it and after conducting a thorough inspection for any scratches, dents, or marks, the staff confirmed that the problem was with the phone itself. Th...
On August 22, 2023, I purchased an Apple iPhone 14 Pro Max 128 GB from Teknosa. It began acting strangely after about 27 days, turning on and off on its own and losing network connectivity. I took it to an authorized Apple service center, where the problems were documented. I gave Teknosa the report...
Comments