I sent my Anker Soundcore Eufy robot vacuum to the authorized service center because it stopped working. A week later, I received a call informing me that the damage could not be repaired. They said if I wanted to return the product, I would need to pay ₺800 for a damage report and ₺200 for shipping. If I declined, the product would be classified as scrap, with no additional fees.
This is a blatant attempt to force customers into paying exorbitant fees or abandoning their claims. I refused to pay ₺800 for a report without any repair, and they insisted scrapping the product was the only alternative. This practice is unfair, and I demand a full resolution without being subjected to these unreasonable charges.
I purchased the Robxwell AS28 robot vacuum just 13 months ago, and it has already developed a fan failure. When I contacted customer service, they assured me that I could send it for service free of charge. However, after sending the vacuum, I was informed that the issue was caused by oxidation and ...
I purchased the Anker Eufy Clean L35 Hybrid robot vacuum from MediaMarkt about 18 months ago, and ever since then, it has been nothing but a headache. The main issue is with the rotating brush, which consistently malfunctions. I have already sent the device to service three times, and yet the exact ...
We’ve sent our Anker Eufy Robovac for repair twice due to different issues, and the experience has been frustrating. The first repair was for a faulty sensor. After getting it back from the service center, the vacuum, which previously had no battery issues, suddenly began having battery problems. Wh...
I bought the Ecovacs T30 Pro Mini for a total of ₺43,000—₺35,000 for the robot vacuum and an additional ₺7,000 for extended warranty. Just 20 days after purchase, the device broke down. Since it was within six months, I requested a replacement under the no-repair warranty policy, but I was told it n...
I sent my iRobot i8 robot vacuum to the authorized service center Byfix under warranty after it malfunctioned. The device was received by the service center on April 2, 2024. After an inspection, I was informed over the phone that the issue was due to a burned-out Wi-Fi card, allegedly caused by flu...
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