I purchased the Robxwell AS28 robot vacuum just 13 months ago, and it has already developed a fan failure. When I contacted customer service, they assured me that I could send it for service free of charge. However, after sending the vacuum, I was informed that the issue was caused by oxidation and that this is considered user-related damage, meaning it is not covered under warranty.
This is absurd because the vacuum was used solely for dry cleaning, as intended. Despite this, their so-called "experts" determined that it was my fault and demanded ₺4000 + shipping costs for repairs. When I refused and requested the return of my vacuum without repair, they demanded ₺1800 + shipping fees just to send it back!
This is an outrageous and unfair business practice. I am filing complaints with the Consumer Arbitration Board and CİMER. I expect Robxwell to take responsibility and cover this repair under warranty. If there is any justice, I hope my rights will be upheld, and this company will be held accountable for its unethical policies!
I sent my Anker Soundcore Eufy robot vacuum to the authorized service center because it stopped working. A week later, I received a call informing me that the damage could not be repaired. They said if I wanted to return the product, I would need to pay ₺800 for a damage report and ₺200 for shipping...
I bought a Robx7 robot vacuum, and I deeply regret it. It has broken down three times, and the warranty hasn’t even expired yet! When I sent it in for the second repair, they claimed it was fixed, but as soon as I tested it at home, a new issue appeared. Now, I’m stuck waiting for the service team t...
I’m extremely disappointed with the Robx R7. First, I encountered a major issue where the mop function stopped working entirely. I sent the device to their service center, expecting proper support, but instead, I received vague responses implying the issue wasn't covered by warranty. They sent the d...
I sent my iRobot i8 robot vacuum to the authorized service center Byfix under warranty after it malfunctioned. The device was received by the service center on April 2, 2024. After an inspection, I was informed over the phone that the issue was due to a burned-out Wi-Fi card, allegedly caused by flu...
I bought the Ecovacs T30 Pro Mini for a total of ₺43,000—₺35,000 for the robot vacuum and an additional ₺7,000 for extended warranty. Just 20 days after purchase, the device broke down. Since it was within six months, I requested a replacement under the no-repair warranty policy, but I was told it n...
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