We’ve sent our Anker Eufy Robovac for repair twice due to different issues, and the experience has been frustrating. The first repair was for a faulty sensor. After getting it back from the service center, the vacuum, which previously had no battery issues, suddenly began having battery problems. When we raised our concerns, the service team dismissed our complaint, claiming, “The two issues are unrelated, and it’s impossible that we caused the battery problem.”
We reluctantly paid for a battery replacement. However, just 20 days later, the Robovac started shutting down due to a drained battery and failing to return to its charging dock, even though it’s supposed to give a low-battery warning before docking. Since the service team refused to acknowledge their fault during the first incident, we decided not to repair it again.
It’s clear to us that the battery problems stem from the service team’s handling. I strongly advise against purchasing from Anker or trusting their service center. Their lack of accountability is unacceptable.
I’ve been using the Anker X8 Hybrid robot vacuum for two years, and as soon as the warranty expired, I started experiencing significant battery issues. The app shows the vacuum is charging, but when it leaves the charging dock, it barely operates for 1.5 minutes before shutting down due to a low bat...
I purchased the Anker Eufy Clean L35 Hybrid robot vacuum from MediaMarkt about 18 months ago, and ever since then, it has been nothing but a headache. The main issue is with the rotating brush, which consistently malfunctions. I have already sent the device to service three times, and yet the exact ...
Hello. I bought an Ecovacs robot vacuum around October last year. Not long after, it started having charging issues, so I sent it in for repair. While they fixed the charging problem, now the vacuum won’t clean properly at all. I sent it in again, but the issue still wasn’t resolved. Now, while it’...
I sent my Anker Soundcore Eufy robot vacuum to the authorized service center because it stopped working. A week later, I received a call informing me that the damage could not be repaired. They said if I wanted to return the product, I would need to pay ₺800 for a damage report and ₺200 for shipping...
I bought a Robx7 robot vacuum, and I deeply regret it. It has broken down three times, and the warranty hasn’t even expired yet! When I sent it in for the second repair, they claimed it was fixed, but as soon as I tested it at home, a new issue appeared. Now, I’m stuck waiting for the service team t...
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