I ordered a laptop from Amazon on July 17, 2023. They claimed to have delivered the package on July 19, 2023, but that's when the nightmare began with a relatively unknown shipping company called "Kolay Gelsin," a subsidiary of Ekol Logistics. I had no idea they existed, and now I wish I hadn't. Despite being at home on July 20, 2023, they incorrectly marked the delivery as "recipient not available." I rescheduled for the following day, but they did not appear. My package has been stuck at their warehouse since then (as of July 27, 2023). Every time I call, I have to wait half an hour to be connected, only to have their customer service representative named "Sila" hang up on me, blaming "high call volumes." At this point, I've lost faith in Amazon and any company affiliated with them. This shipping disaster and terrible customer service have convinced me that I will never buy from them again.
I bought an HP laptop from Amazon on December 22, 2023. The tracking number is 'BA921375'. Kolay Gelsin, the courier company, told me that I would receive it the next day. But when I went to get my package the next day, they told me that my order had arrived. However, since I didn't have a 'delivery...
I placed an order for some stuff on Amazon on July 16, 2023, and they said it should be here by July 20. Look now, it's July 23 and my package is still MIA. It's so nor what they should be doing, there's like zero tracking updates, so I have no clue where my package is in the delivery process. when ...
The shipment with code 404-8282970-9186726 from Amazon received on 14.11.2023, has been held at the Kolay Gelsin operation center since 15.11.2023. Despite daily notifications claiming the cargo is out for distribution with promised same-day delivery, it hasn't arrived. Why is my appointment-based, ...
On 21.10.2024, I placed an order with tracking numbers BB2431204 and BB2431205 (Kolaygelsin Cargo Company). Despite receiving a confirmation on 22.10.2024 that it would be delivered within 1 hour if I was at the address, the package has still not been delivered. According to live tracking, it was dr...
purchased a television on July 17, 2023, from the Amazon website. The initial delivery date was scheduled for July 26, 2023. However, as the said date approached, it was postponed to a week later, which was August 2, 2023. But again, they postponed the delivery date to August 8, 2023. When I checked...
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