I bought an HP laptop from Amazon on December 22, 2023. The tracking number is 'BA921375'. Kolay Gelsin, the courier company, told me that I would receive it the next day. But when I went to get my package the next day, they told me that my order had arrived. However, since I didn't have a 'delivery code,' they couldn't give me the product. I tried to reach out to Amazon, but since they don't have a customer service phone number, I felt completely helpless.
The online support services within the app were turned off, and the 'Call Me' option wasn't functioning. After I sent an email, they eventually called me as a last option. They said that because of the busy New Year period, my code would arrive tomorrow at the latest. When I didn't receive the code yet, I sent another email. This time, they said to 'Get in touch with the shipping company.' I contacted the courier and they said, "We don't have a delivery code application. You should talk to Amazon." But, Amazon is not here. They either don't reply to emails or just tell me to 'get in touch with the delivery company.' I bought something and it's been 10 days, but I haven't received a refund yet because I haven't returned the product and I still don't have the delivery code.
I just bought something on Amazon for the first time, and it's not going well. I can't find a customer service department where I can share my concerns. I need the delivery code sent to me ASAP or a refund to my account if I'm returning the product.
I ordered a laptop from Amazon on July 17, 2023. They claimed to have delivered the package on July 19, 2023, but that's when the nightmare began with a relatively unknown shipping company called "Kolay Gelsin," a subsidiary of Ekol Logistics. I had no idea they existed, and now I wish I hadn't. Des...
I purchased a computer from Amazon on December 28, 2023, with the delivery date set for December 29. Subsequently, I decided to upgrade to a better computer and contacted Amazon. Unfortunately, they informed me that the order couldn't be canceled as the product was already prepared. Instead, they su...
purchased a television on July 17, 2023, from the Amazon website. The initial delivery date was scheduled for July 26, 2023. However, as the said date approached, it was postponed to a week later, which was August 2, 2023. But again, they postponed the delivery date to August 8, 2023. When I checked...
taking advantage of the Epic November deals, I had ordered the product with order number 405-2236220-2361107 and Shipment Tracking ID AA8566932 from Amazon, The product, which was supposed to be delivered on December 1, 2023, has not been delivered, and the delivery has been continuously delayed wit...
On May 10, 2024, I purchased a smartphone from Amazon.com.tr. As a Prime member, I expected the package to be delivered to a pick-up point the next day. However, I still haven't received any reliable information about my shipment, and it's now the 17th. Amazon customer service claimed they had spok...
Comments