On August 1st, I purchased an Einhell cordless screwdriver from Amazon Turkey, and it arrived the next day, as is customary. However, because the product had a balance issue, I requested an exchange and returned it. The process became clear on August 8 after the cargo process was approved for the change, and a new product shipment was accepted. However, there has been no shipping since that day, and I have spoken with customer service representatives every other day during this process. "You can cancel this product and shop again if you wish; I sent the urgency form for it to be shipped as soon as possible, the senior manager talked to the warehouse department, and it will be sent, it will be shipped within 72 hours, the warehouse section is bustling," I was told repeatedly. Furthermore, the price of the product increased significantly after I purchased it; why should I have to pay more to buy it again? As a result, it is unacceptable and a source of dissatisfaction for a company that can deliver the product the next day after the purchase to prolong the exchange process for so long! I demand that a solution be found as soon as possible.
Amazon Türkiye's insensitivity towards post-purchase issues is frustrating. I purchased an Einhell TP-CD 18/50 Li-i bl-Solo Cordless Impact Driver [₺1...
On March 8th, I mistakenly ordered an item from Amazon and immediately contacted their customer representative to cancel the order. The representative assured me that the order was canceled and the money would be returned within 3-5 business days. However, as of March 13th, the item is still marked ...
I am unable to cancel an item I purchased from Amazon. I purchased the item and wanted to cancel it one day later. When I clicked on cancel, it said "Cancelling item". Five days later, it still said "Cancelling item". Then, I contacted customer service on Monday. The person I spoke to said that he/s...
Approximately two months ago, I purchased a vacuum cleaner from Amazon. The item arrived damaged, and I returned it to Amazon for an exchange. However, Amazon rejected the request. I decided to fix the damaged part myself and use the vacuum cleaner. It has been over 40 days since I requested the pro...
Even though I immediately canceled the product I bought from Amazon, Amazon Germany did not confirm the cancellation many times. Since the payment for the product has not been accounted for yet, they can refund the money within the day, but they do not do this. The delivery of the product will take ...
Comments