Amazon Türkiye's insensitivity towards post-purchase issues is frustrating. I purchased an Einhell TP-CD 18/50 Li-i bl-Solo Cordless Impact Driver [₺1,885.00], which turned out to be defective. After receiving a replacement with the exact same defect (what a coincidence!), I decided to return it. I also returned the Einhell 18V 4.0 Ah PXC Starter Kit [₺1,590.00], which I bought to use with the tool, since it was no longer useful to me. Everything seemed fine until the refund process started. Although I received a notification that both items were refunded, only the payment for the Einhell TP-CD 18/50 Li-i bl-Solo [₺1,885.00] was actually processed. The refund for the Einhell 18V 4.0 Ah PXC Starter Kit [₺1,590.00] was not issued. When I contacted customer service through the site, the representative didn't bother to check the refund details and simply stated that the payment of ₺1,885.00 had been made. Further emails explaining the situation have gone unanswered, leaving me without a proper channel for resolution.
On August 1st, I purchased an Einhell cordless screwdriver from Amazon Turkey, and it arrived the next day, as is customary. However, because the product had a balance issue, I requested an exchange and returned it. The process became clear on August 8 after the cargo process was approved for the ch...
I purchased a thermometer from Amazon that arrived defective. After numerous phone calls to initiate a return, their resolution was simply "pay for it and then return it for a refund." Even 20 years ago, customer service wasn't this abysmal. I condemn Amazon's handling of this situation. Whether th...
I recently made a purchase of two Kalado wireless upright vacuum cleaners from Amazon.com.tr. The order number for this purchase is 406-8183676-1723550. At first glance, everything appeared to be in order as the products were being prepared for shipment. However, unexpectedly and without any advance...
Customers are being upset by Amazon.com.tr. They sent me the wrong item not once, but twice, instead of the product specified in my purchase invoice. What is their solution? "Send it back," they instruct. Nonetheless, the replacement they send is incorrect. Finally, shopping on amazon.com.tr has tur...
Although I selected the six-installment option for my March 3, 2023 Amazon Turkey order number 408-1985148-4612322 totaling 33.933.40 Turkish Lira, it was collected from the bank in three installments and a payment plan was established. I was informed via Amazon's live chat that the error would be r...
Comments