I am unable to cancel an item I purchased from Amazon. I purchased the item and wanted to cancel it one day later. When I clicked on cancel, it said "Cancelling item". Five days later, it still said "Cancelling item". Then, I contacted customer service on Monday. The person I spoke to said that he/she had written to the seller and that if the seller did not cancel within 48 hours, I should come back on Wednesday and they would do what was necessary. Today, which is Wednesday evening, I contacted them again. They said that the seller had not responded, so they could not do anything. They said that the estimated delivery date is December 9th, so I should contact them again then. They are pushing the date forward day by day like a government hospital. When I asked why they told me to come back on Wednesday, they said "Well, the seller's response time is 48 hours, so that's what the friend said." In other words, they said they would stall me for 48 hours and I would wait like a cake. Dear Amazon, we used to say that you have a customer experience that is above Turkish standards. You have quickly adapted to Turkish conditions. This is not appropriate. From now on, I will think 40 times before placing an order. Thank you.
On March 8th, I mistakenly ordered an item from Amazon and immediately contacted their customer representative to cancel the order. The representative assured me that the order was canceled and the money would be returned within 3-5 business days. However, as of March 13th, the item is still marked ...
I purchased a Tefal-Rowenta-WMF product from Amazon, sold by the Turkey-based seller. Despite the listed shipping timeframe, my order wasn’t shipped. I reached out to customer service, who claimed they’d contacted the seller. After a few days of waiting, the order still hadn’t shipped, so I decided ...
I purchased a textile product from Amazon Turkey on December 9, 2023, for 4968.74₺ with Amazon Germany as the seller. The product was shipped 4-5 days later, with an estimated delivery date of December 26, 2023. However, just six days after my purchase (with 10 days left for delivery), the same item...
On September 6, 2023, I placed an order with the order number 404-9172445-2751530 on Amazon Turkey from Amazon Germany as the seller and shipper. Since the day I placed the order, it still appears to be in stock. As of today, it has been over 1 month and 1 week since I placed the order. I contacted ...
On April 16, I purchased an Xbox gamepad from Amazon Turkey. Before buying, I contacted Amazon customer service to ask if I could return the product if it didn’t meet my expectations. They assured me that I could return the item within a month, even if the package was opened. I had previously return...
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