On March 8th, I mistakenly ordered an item from Amazon and immediately contacted their customer representative to cancel the order. The representative assured me that the order was canceled and the money would be returned within 3-5 business days. However, as of March 13th, the item is still marked as shipped and on its way for delivery. I contacted customer support again to inquire about this issue but was informed that the item could not be returned once shipped. They suggested that I refuse the delivery, but as I am located in Turkey, this is not a feasible option. I am disappointed with Amazon's policy of forcing customers to receive items that they do not want. Additionally, I was treated rudely by the team leader of Amazon's customer department, Sakthivel A, who abruptly ended our chat. If a satisfactory resolution cannot be reached, I will have no choice but to pursue legal action against Amazon and Sakthivel. It is important to note that I have never spoken disrespectfully to any Amazon representative during this entire process.
I am unable to cancel an item I purchased from Amazon. I purchased the item and wanted to cancel it one day later. When I clicked on cancel, it said "Cancelling item". Five days later, it still said "Cancelling item". Then, I contacted customer service on Monday. The person I spoke to said that he/s...
In order to return a headset I bought from Amazon Turkey, I shipped the product on the 3rd of November, Amazon arrived in Turkey on the 6th, and it seems that my return was approved in the system on the 8th. However, despite this, I see that "a problem has occurred" and the refund amount is not refl...
On April 16, I purchased an Xbox gamepad from Amazon Turkey. Before buying, I contacted Amazon customer service to ask if I could return the product if it didn’t meet my expectations. They assured me that I could return the item within a month, even if the package was opened. I had previously return...
I placed an order through Amazon from a seller named 'Karam Gıda'. I initially received a message saying the order had been shipped, but while I was waiting for delivery, the order was canceled and refunded without explanation. On May 24, I placed another order. That same day, I received a notificat...
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