I had a problem with the SteelSeries Arctis Nova 1 Multi-System Gaming headset I bought from Amazon, about 1 month after purchasing it. One of the headphones came off. On the same night, I contacted Amazon through customer service and started the return process, and also sent a message to the manufacturer, taking a photo of the problem. A few days later, the company stated that the product was due to an error in the production line and that I could initiate the return process if desired, which I had already initiated. However, although it has been about a month and a half and I have contacted Amazon customer service many times, they said that the experts in the warehouse examined the product and that it was due to a usage error, that they cannot refund the money, and that they will send the product back (will it arrive as I sent it?). I wonder how one can trust Amazon Turkey, which keeps me busy for days, deals with customer representatives who do not have sufficient knowledge and cannot even contact the manufacturer and get information about the product. I do not find this approach that damages customer trust right and I am sharing this to make people be careful.
Hello, I purchased SteelSeries Arctis Nova 7 Wireless model headphones from Amazon on 02.05.2024. What was stated to me at the time of purchase was that the headset would reach me within 10 days. Even though it has been more than 1 week, the product I purchased is listed as "Order Received". I talke...
I bought the SteelSeries Arctis Nova 5 Wireless Headphones on Amazon, but Despec, the official service centre, said the product was defective. Even so, Amazon told me I have to wait 30 days, and if the product doesn’t get restocked, that’s when they’ll issue a refund. It's disappointing that a big c...
I purchased a SteelSeries headset from Amazon on October 30, 2023, and sent it for warranty on July 2, 2024, because it was broken. On July 3, 2024, they returned the headset with a document required for a refund. I contacted Amazon and informed them that I had sent the product and the document and ...
I recently purchased the Hyperx Cloud Stinger Core PC Gaming Headset, which boasted 7.1 and 5.1 surround sound capabilities. When I received the product, however, it turned out to be the incorrect one. I contacted the seller, and they agreed to exchange the product for the correct one, which was due...
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