Hello, I purchased SteelSeries Arctis Nova 7 Wireless model headphones from Amazon on 02.05.2024. What was stated to me at the time of purchase was that the headset would reach me within 10 days. Even though it has been more than 1 week, the product I purchased is listed as "Order Received". I talked to customer representatives. They told me that the order is stuck and it is not possible to get a date regarding when the cargo will be delivered. When I met with another representative 2 days ago, he stated that there would be an improvement regarding the shipment of the product within 48 hours, but a different representative stated that it was not possible to provide such information and that I was misinformed. Since I purchased the product in 9 installments at the time of purchase, unfortunately, even if Amazon deposits the money in full, I am paid in 9 installments because I received the statement. It tells me that I have no choice but to cancel the product and that the product will either be returned or kept for a long time. I'm stuck in between. I do not know what to do. Amazon does not provide any support. I will not shop again, I ask anyone who wants to do so to think twice. Kind regards.
I purchased a SteelSeries headset from Amazon on October 30, 2023, and sent it for warranty on July 2, 2024, because it was broken. On July 3, 2024, they returned the headset with a document required for a refund. I contacted Amazon and informed them that I had sent the product and the document and ...
I had a problem with the SteelSeries Arctis Nova 1 Multi-System Gaming headset I bought from Amazon, about 1 month after purchasing it. One of the headphones came off. On the same night, I contacted Amazon through customer service and started the return process, and also sent a message to the manufa...
I bought the SteelSeries Arctis Nova 5 Wireless Headphones on Amazon, but Despec, the official service centre, said the product was defective. Even so, Amazon told me I have to wait 30 days, and if the product doesn’t get restocked, that’s when they’ll issue a refund. It's disappointing that a big c...
I purchased headphones from Amazon on February 25, 2024, with order number 404-2829299-9249110. Despite returning the headphones the day after receiving them, my return was rejected, claiming they were used. How could a product returned 1-2 days after delivery be considered used? I only tried the pr...
On October 31st, I placed an order for headphones to be delivered by Amazon. I received them on November 27th, and on that same day, I sent them back to Amazon because they were defective. Despite the fact that two months have passed, I have not yet been issued a refund. I have attempted to contact ...
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