I purchased a SteelSeries headset from Amazon on October 30, 2023, and sent it for warranty on July 2, 2024, because it was broken. On July 3, 2024, they returned the headset with a document required for a refund. I contacted Amazon and informed them that I had sent the product and the document and requested a refund. Initially, I emailed a photo of the document and then sent the product to the Amazon warehouse on July 4, 2024. On July 10, 2024, I was informed that the product did not meet the necessary conditions for a refund and, therefore, they would not process the refund. Despite having included the document from the warranty service inside the package, it seems they lost it. I called customer service, and they told me that since the document was missing from the package, they would not process the refund and would return the product to me. On July 12, they began the process of returning the product, but today, July 29, there is still no news about the product or the refund. During these 17 days, I have contacted Amazon customer service four times, but they have done nothing but cause me inconvenience. I have also attached the document related to the refund. It's truly disappointing to see such a large company create this kind of mess.
Hello, I purchased SteelSeries Arctis Nova 7 Wireless model headphones from Amazon on 02.05.2024. What was stated to me at the time of purchase was that the headset would reach me within 10 days. Even though it has been more than 1 week, the product I purchased is listed as "Order Received". I talke...
My SteelSeries Aerox 5 wireless mouse, which I bought from amazon.com.tr on 08.07.2022, broke down around July 2. I sent it to the company that undertook the warranty on 04.07.2024 and it arrived 1 day later. I received my product dated today, 10.07.2024. The defect in the product was accepted and s...
I purchased headphones from Amazon on February 25, 2024, with order number 404-2829299-9249110. Despite returning the headphones the day after receiving them, my return was rejected, claiming they were used. How could a product returned 1-2 days after delivery be considered used? I only tried the pr...
I returned a product purchased from Amazon.com, but despite weeks passing, the refund has not been credited to my account. On October 24, 2024, I received an email confirming that the refund had been issued, yet there has been no sign of the money in my account. I have contacted customer service mu...
On June 13, 2023, I ordered an electric vacuum from Amazon, and on June 19, 2023, I returned it to them in the box it came in. They started the return process, but after several days of waiting, they informed me that they would not accept the return. It's been a month since I returned the item, but ...
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