I purchased a thermometer from Amazon that arrived defective. After numerous phone calls to initiate a return, their resolution was simply "pay for it and then return it for a refund." Even 20 years ago, customer service wasn't this abysmal.
I condemn Amazon's handling of this situation. Whether this appalling experience is specific to their operations in Turkey or a global issue, I can't say for certain. However, they should seriously consider learning from their competitors' customer-centric approach.
In the end, I lost both my money and valuable time due to their incompetence. It's a shame to see such a giant corporation fail so miserably at basic customer satisfaction. I'm utterly disappointed by this ordeal and question whether I'll continue being an Amazon customer.
I bought a Stanley thermos from Amazon Turkey, sold directly by Amazon Turkey, but it arrived defective. I promptly requested a replacement, and for a week now, I’ve been waiting for Kolay Gelsin Cargo Company to collect the defective item from my address, but my attempts to resolve the issue with t...
I got a product from Amazon Turkey that had a big tear in the middle, so I didn't want to take it and asked for an exchange. But when I told Amazon Turkey's customer service what happened, they said they could only give me a refund and couldn't help me exchange the item. But here's the catch: when I...
Amazon Türkiye's insensitivity towards post-purchase issues is frustrating. I purchased an Einhell TP-CD 18/50 Li-i bl-Solo Cordless Impact Driver [₺1...
My first-ever Prime purchase has turned into a complete fiasco. I've been waiting for my order for over 20 days, with no tracking information, no contact number, and absolutely no support from customer service. To add insult to injury, I'm forced to communicate with the Chinese seller who simply tel...
Customers are being upset by Amazon.com.tr. They sent me the wrong item not once, but twice, instead of the product specified in my purchase invoice. What is their solution? "Send it back," they instruct. Nonetheless, the replacement they send is incorrect. Finally, shopping on amazon.com.tr has tur...
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