Amazon Hasn't Refunded ₺19,400 for My Returns Despite Multiple Attempts to Contact

I bought two things from Amazon, one for ₺10,700 and the other for ₺8,700. I returned them but I still haven't gotten my refund yet. I’ve tried contacting you several times by email and phone to sort this out, but nothing has happened yet. Every time I reached out, they said they’d check on it, but I still haven’t seen any updates. It’s really frustrating to deal with this kind of inaction, especially when it comes to such large sums. I'm confused about why the refund process is taking so long when it seems like it should be simple. I hope Amazon can sort this out quickly and fix the issue because this delay is getting tough to deal with. I just want my cash returned. My account is sa***@gmail.com