I bought a Columbia coat in size Medium from Amazon.com.tr. (Order no:406-2187403-6549918) The coat was sent from Amazon Germany. When I received the product, I saw that although it said Medium on the outer paper label, it said size XXL on the inner label. The product was already huge. I wanted to start the change process immediately. However, the customer representative told me that I should return the product and order again without waiting for the return to arrive, because there was only one Medium size coat left in stock. However, in the meantime, the price of the coat had increased by €20. When I asked what they would do about this €30 inconvenience that was not caused by me, he said that they would help me with the difference after the refund was made. This conversation took place over the phone and I'm sure it's being recorded. I was made to buy the product in a hurry at the most expensive price. When I called customer service after my return, they said that they could not help me with the difference in any way because the product was sent from Amazon Germany, and that I could return the product if I wanted. I don't see any good intentions here. I am a victim of inadequate customer service and an attitude that does not suit a customer-oriented company like Amazon.
ordered a Columbia raincoat from Amazon Germany through Amazon. Unfortunately, the product turned out to be excessively large, and I encountered difficulties in arranging a return. The region where I reside lacked the services of the courier company for returns, and I couldn't find doorstep return o...
On 01.08.2024, I purchased a Columbia jacket worth ₺8,090.48 with order number 406-0841556-6801169. However, when I found the exact same jacket for ₺4,169.53, I immediately placed a new order for it on 09.08.2024. Although I wanted to cancel my first order, I couldn’t because it had already been shi...
I got a product from Amazon Turkey that had a big tear in the middle, so I didn't want to take it and asked for an exchange. But when I told Amazon Turkey's customer service what happened, they said they could only give me a refund and couldn't help me exchange the item. But here's the catch: when I...
I purchased a textile product from Amazon Turkey on December 9, 2023, for 4968.74₺ with Amazon Germany as the seller. The product was shipped 4-5 days later, with an estimated delivery date of December 26, 2023. However, just six days after my purchase (with 10 days left for delivery), the same item...
I purchased a Columbia jacket from Amazon Turkey on July 17th, intending to use it during the summer. However, I couldn't use it until November. On the first day of use, I noticed issues with the seams on the sleeves, and the next day, there were problems with the seams on the back. I promptly repor...
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