I bought something from Amazon.com for ₺6 999 just to see it dropped to ₺5 999 the very following day. Being a Prime member, I expected a reimbursement for the difference, but instead, I was advised to get another item and return the first one as though it were a new purchase. Given the product is big and I had already set it up, this seemed illogical and difficult. They were basically turning the work upon me instead of managing it effectively. Given Amazon's size and reputation, I expected far better customer service. This strategy does not reflect the kind of backing I would expect from a big, worldwide company.
I purchased a textile product from Amazon Turkey on December 9, 2023, for 4968.74₺ with Amazon Germany as the seller. The product was shipped 4-5 days later, with an estimated delivery date of December 26, 2023. However, just six days after my purchase (with 10 days left for delivery), the same item...
I got a product from Amazon Turkey that had a big tear in the middle, so I didn't want to take it and asked for an exchange. But when I told Amazon Turkey's customer service what happened, they said they could only give me a refund and couldn't help me exchange the item. But here's the catch: when I...
I purchased a steel thermos from Amazon for a total of 597.00 TL, including shipping and customs. The product was supposed to be sent from abroad, but it's been a week and the seller withdrew it from shipment. I was informed by Amazon representatives that an issue occurred and was instructed to repu...
I have been facing several issues with Amazon recently, particularly with Amazon Turkey, which seems to lag far behind its counterparts in countries like Germany, the USA, and Italy in terms of service quality, feedback, and response times. For example, a product I bought for ₺6,600 dropped in price...
Dear Amazon Representatives, On June 24, 2025, I purchased a Samsung Galaxy S25 Plus 512 GB device sold by Amazon for ₺54,808 (approximately $1,363). When I noticed that the same product had dropped to ₺52,499 ($1,305) on July 8 as part of the Prime Day deals, I contacted Amazon customer service to ...
Comments