I have been facing several issues with Amazon recently, particularly with Amazon Turkey, which seems to lag far behind its counterparts in countries like Germany, the USA, and Italy in terms of service quality, feedback, and response times. For example, a product I bought for ₺6,600 dropped in price multiple times, eventually reaching ₺4,400, and I had to repurchase it each time to benefit from the lower price. Amazon Turkey doesn’t refund the price difference like in other countries, leaving customers to go through a lengthy return and repurchase process, causing unnecessary delays and inconveniences. Additionally, feedback from Turkish customers is not taken seriously, and complaints often go unanswered, unlike in other regions. Furthermore, I encountered an issue with purchasing a RAM product where the installment option was unavailable, while another model of the same product had installments. Customer service dismissed my concerns, attributing it to "complex laws," but the same product is eligible for installments on other platforms. These policies and practices make Amazon Turkey's service frustrating and far below the standards expected from a global brand.
I purchased a textile product from Amazon Turkey on December 9, 2023, for 4968.74₺ with Amazon Germany as the seller. The product was shipped 4-5 days later, with an estimated delivery date of December 26, 2023. However, just six days after my purchase (with 10 days left for delivery), the same item...
I have been using Amazon.com.tr intensively since it first entered Turkey. However, my recent experiences show that the Turkish branch of this company has started to exhibit the attitudes of established e-commerce companies in our country. In other words, they've stopped being customer-focused and h...
Hello, I have a complaint regarding Amazon Turkey. I enjoy using Amazon in Turkey, but I've encountered a problem. On May 24th, I placed an order, and the product was supposed to arrive on May 26th, but it didn't. I saw a message saying it would be delayed, so I waited, but it still didn't come. I k...
Hello, I am writing to you from Turkey. I am an occasional shopper from Amazon.com. In my last purchase, I requested a product from Amazon Germany. The product arrived in Turkey and I waited for the cargo company to deliver it to me. However, I learned that the cargo company gave it to another cargo...
On July 16, I placed an order, and by July 19, it had yet to be shipped. I noticed that the same item was now listed at a higher price on the same link (which was originally sold by Amazon but is now shown by another seller). The customer service chat provided insufficient information and was unable...
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