Hello, I ordered 10 ballpoint pens with the order number 403-5268538-4464326 from Amazon on 07.06.2024 with the Prime next-day delivery service concept. The payment was deducted from my card in one go for the total amount of 10 pens, 755.37.-TL. Amazon Cargo company Kolay Gelsin delayed the delivery by not delivering the product the next day. I called Amazon customer service. I explained the situation. They said they could not do anything, so I said cancel the order. They canceled the order. The problems continued to multiply. The refund payment of the canceled order is made one by one. While completing the order, the amount that was withdrawn in one go was divided into 10 parts in the refund and started to be refunded. I want the situation to be investigated, the error to be corrected and the fee that was taken in one go to be paid in one go. Amazon Turkey
The shipment with code 404-8282970-9186726 from Amazon received on 14.11.2023, has been held at the Kolay Gelsin operation center since 15.11.2023. Despite daily notifications claiming the cargo is out for distribution with promised same-day delivery, it hasn't arrived. Why is my appointment-based, ...
I would like to bring to your attention that, despite the approval of my return request for the purchase I made on November 14, 2023, with Order No: 405-4288505-505****, the promised refund within 7-10 days has not been processed. In my conversations with customer service, I was informed that the re...
Despite my active Amazon Prime membership, I am unable to benefit from the next-day delivery service, which is one of the main Prime privileges. On Sunday, September 7, I placed an order (Order No: 404-3689238-7211522) totaling ₺1,870 to be delivered to my address in Bursa/Yıldırım. Although I selec...
The order I placed from Türkiye Amazon on June 11, 2024, has still not arrived and it is not clear when it will arrive. When I call the call center, I am given different information each time. The answers given are as follows: 1- There is a technical problem in the warehouse. It will be delivered as...
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