I purchased a Tefal-Rowenta-WMF product from Amazon, sold by the Turkey-based seller. Despite the listed shipping timeframe, my order wasn’t shipped. I reached out to customer service, who claimed they’d contacted the seller. After a few days of waiting, the order still hadn’t shipped, so I decided to cancel. For a week now, the system has shown “canceling order,” yet no refund has been issued. I've contacted customer service multiple times, but they keep stating that their policy requires a response from the seller within two days—yet it’s been over a week.
Each time, they promise to follow up with the seller, but I receive no clear answers or refund. Now, I’m being told it’s a “system error.” How long will this issue continue? My money remains with Amazon, my product is stalled with the seller, and I’m left in limbo. Amazon, please resolve this urgently and refund my payment.
I am unable to cancel an item I purchased from Amazon. I purchased the item and wanted to cancel it one day later. When I clicked on cancel, it said "Cancelling item". Five days later, it still said "Cancelling item". Then, I contacted customer service on Monday. The person I spoke to said that he/s...
On December 22, 2024, I purchased a product from Amazon Turkey for ₺509.02, including taxes (order no: 408-7745315-6836319). The product was shipped from abroad, arriving in the country within three days, but I canceled it the next day while it was still in transit, opting not to accept the package ...
On September 6, 2023, I placed an order with the order number 404-9172445-2751530 on Amazon Turkey from Amazon Germany as the seller and shipper. Since the day I placed the order, it still appears to be in stock. As of today, it has been over 1 month and 1 week since I placed the order. I contacted ...
In order to return a headset I bought from Amazon Turkey, I shipped the product on the 3rd of November, Amazon arrived in Turkey on the 6th, and it seems that my return was approved in the system on the 8th. However, despite this, I see that "a problem has occurred" and the refund amount is not refl...
My orders on Amazon keep getting canceled due to "suspicious activity," even though I’ve explained multiple times that the issue isn’t on my end but a system error. Initially, I tried to purchase a product for ₺33,000, but the system failed. When I tried again at ₺35,600, the same issue occurred. Af...
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