I ordered a suitcase from Amazon on November 14 as a surprise for a friend who was traveling on Thursday. Normally, it would have been delivered by Friday since the seller was Amazon itself. However, although the product left the carrier on the 15th, it never reached my friend! I was shocked and thought, "How can this happen?" The seller is Amazon, the sender is Amazon; it should be impossible. There was no update or message, just a note saying, "Your product may be delayed," and nothing else! Ten days later, I contacted customer service to ask where the product was, and they said it would arrive. Meanwhile, the same product was still on sale and at a discount. A few days later, I contacted them again, and they said the product was damaged and would be returned! I refused to accept this and did not agree to the return. Now, the suitcase's discount has ended, the seller has changed, and what am I supposed to do now? Not only was I embarrassed in front of my friend, but I was also left without the product. I am curious to see how a company like Amazon, known for its international customer satisfaction, will resolve my issue.
Amazon has seriously disappointed me. I am someone who always chooses to shop on Amazon, even if it means paying more. I placed an order on August 5th, and it was supposed to be delivered on August 16th. The order was confirmed, but they kept it for 10 days without shipping it. I trusted Amazon so m...
When I paid for the product I ordered from Amazon on August 11, 2024, after the "your order has been received" message, it would always go to the "your order is being prepared" section and the product would be delivered within a maximum of 1 week, even if it was from America. This time, the message ...
Hello, First of all, I would like to express my dissatisfaction with the fact that the product I ordered during the promotional period from Amazon was not delivered on time and the continuous delays and misinformation I experienced. Although it was stated that the delivery would be made on July 16th...
Last month, I purchased a large number of products from Amazon and initiated return requests for two of them. Both items were picked up from our doorstep by the same shipping company and had the same tracking number. I decided to check the return status after a week or two. When I went to the websit...
I bought a friend's birthday present from Amazon on July 11. It's now July 18, and the package still hasn't come. When I talked to live support, I found out that the product hadn't even been shipped, and there was no explanation. I asked to cancel the order, saying I'd buy it somewhere else, and the...
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