On August 30th, I ordered 11 goods from Amazon, and they were delivered by two different courier firms. The MNG Cargo crew advised me that the item had been damaged and that I would be unable to receive it. I then reported the incident to Amazon customer service. The customer service representative advised me to call back in two days and ended the call. Two days later, I phoned customer support again, this time asking the cancelation of the damaged items and the delivery of the supplies supplied by the other courier. However, as of September 6th, no packages had been delivered to me. MNG Cargo claims I was not present at the delivery address, however the other courier returned the things to Amazon. In my third conversation with Amazon customer service, I was still unable to obtain a resolution and was advised to wait a few more days. To summarize, when you have a problem with Amazon, finding a remedy is challenging. I have not gotten any products, nor have I received a refund.
Last month, I purchased a large number of products from Amazon and initiated return requests for two of them. Both items were picked up from our doorstep by the same shipping company and had the same tracking number. I decided to check the return status after a week or two. When I went to the websit...
As an Amazon Prime customer, I've always appreciated the convenience and speed of their services. However, my experience with their shipping partner, MNG Cargo, has been far from satisfactory. Multiple times, I've placed orders with Amazon, only to face delays and delivery failures caused by MNG. Fr...
I bought a product from Amazon, it was going to come with MNG Cargo, when I saw that it landed at the MNG distribution point of my province, I thought it would be distributed, the message came that you could pick it up from MNG within three days, whereas they were supposed to bring it to my house, l...
I ordered two products from Amazon. However, the product was very late and could not be delivered, so I canceled the order at this stage. The person I spoke to on the phone last week said that the return process was completed and the money was refunded. However, the situation is not like that at all...
My Amazon orders never seem to reach my address. Instead, they are handed over to a courier company called Kolay Gelsin, which doesn’t even provide service in my city. Each time, I have to cancel my order. Despite this, Amazon continues to assign the same company for delivery. To make matters worse...
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