Amazon Did Not Provide Gift Wrap or Note for My Order Despite Paying the Fee

The product I ordered from www.amazon.com.tr was supposed to be gift-wrapped with a note included, but neither of these services was provided despite paying the required fee. I sent two emails to report the issue, but I received no response. I did not expect such negligence from a company like Amazon. The order date was December 6, 2024, and the order number is 403-9152743-4372360. The automated emails I received stated that I would receive a response within 6 hours, but days have passed, and there is still no resolution. I urge Amazon to address this issue promptly and handle it in line with their commitment to customer satisfaction.