On March 6, 2024, I made a purchase of 3 items from Amazon.com.tr, with a promised delivery date of March 8, 2024. However, despite multiple contacts with Amazon customer representatives claiming various excuses such as "on the way," "arrived," or "out for delivery," I was ultimately told that the issue lay with the shipping company, absolving themselves of responsibility. Isn't Amazon known for its extensive logistics system in e-commerce? In my last conversation, they apologized and informed me that the items would be shipped by March 12-13, as shown in the attached image. Amazon.com.tr praised worldwide for its punctuality and supply capacity, has left me waiting and disregarded customer satisfaction. Think twice before making a purchase.
On December 7, 2024, I faced an issue with an order on Amazon.com.tr, where my six-item order was reduced to one, and the 3-installment payment option was changed to a single payment. When the items didn’t arrive by December 11, I contacted customer service, leading to the worst communication experi...
The order I placed from Türkiye Amazon on June 11, 2024, has still not arrived and it is not clear when it will arrive. When I call the call center, I am given different information each time. The answers given are as follows: 1- There is a technical problem in the warehouse. It will be delivered as...
I ordered something from amazon.com.tr before the holiday (21.06.2023). I expected them to be late because it was before the holiday. (The estimated delivery date was June 26, 2023.) MNG Cargo was in charge of the delivery. In addition, on 03.07.2023, I purchased 5 products from amazon.com.tr with t...
On May 10, 2024, I purchased a smartphone from Amazon.com.tr. As a Prime member, I expected the package to be delivered to a pick-up point the next day. However, I still haven't received any reliable information about my shipment, and it's now the 17th. Amazon customer service claimed they had spok...
I purchased a textile product from Amazon Turkey on December 9, 2023, for 4968.74₺ with Amazon Germany as the seller. The product was shipped 4-5 days later, with an estimated delivery date of December 26, 2023. However, just six days after my purchase (with 10 days left for delivery), the same item...
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