Amazon Business Next-Day Delivery Missed – Orders Delayed, No Support

I placed two orders through Amazon Business on July 16, 2026, with order numbers 111-9786815-2618609 and 111-7564695-0238650. At the time of purchase, both orders were clearly advertised with next-day delivery, which was a key reason I proceeded with the total purchase of approximately $189.95. The items were supposed to arrive on July 17, 2026, but they did not. As of July 20, 2026, when I checked my account, order 111-9786815-2618609 showed as “out for delivery” but shortly after I received an email stating that the order had not yet been shipped and that no further shipping information was available. The other order, 111-7564695-0238650, only showed “Order received” and “not yet shipped” even though by that point it should have already been dispatched and delivered based on the original promise. I then tried to get support through Amazon’s help prompts but was not given any useful information or a clear explanation. When I used the chat feature, the experience was extremely frustrating. I was first told that a new delivery date would be emailed to me when available, then told my order would arrive on 9/1/26, and then 8/31/26. Each time, when I indicated that my issue was not resolved, the system sent me back to the beginning and forced me to retype the same information, which happened three times. When I finally asked for a customer service phone number so I could speak with a real person, I was told that there was no customer service number available. I find it unprofessional that a large retailer like Amazon does not provide easily accessible live customer service by phone, especially when orders are delayed and the information shown on the site and in emails is inconsistent. I believe companies that sell products and services should be required to provide a working customer service phone number that connects to real representatives and is clearly posted on their website. Given that my orders did not arrive as advertised with next-day delivery and that I was not given clear or consistent information about when they would be shipped or delivered, I request that my items either be delivered very promptly with accurate tracking information or, if that is not possible, that I receive appropriate compensation for the misleading delivery promise along with a full refund of the total purchase price. I also request that Amazon review the accessibility of its customer service so that customers can reach a live representative by phone when issues like this occur.