Allianz Insurance Failed to Provide Proper Travel Health Insurance for My Visa Application

I recently purchased travel health insurance through the Allianz Insurance website for my visa application. I requested that my policy be sent to me on letterhead paper with a wet signature and stamp as soon as I bought it, both through the website's contact form and by calling customer service. I specifically stated that I needed three copies and that I had a visa appointment today, so there could be no mistakes. I received my package one week later and was surprised to find that my policy had only been sent in one copy, with only a "B" written on the stamp (presumably as a signature). I needed at least two copies of the policy because I had purchased it for both myself and my spouse, and I wasn't even sure if a single wet signature would be enough for my visa application. I had to cancel my visa appointment and experienced significant inconvenience throughout the process. I was only given the option to cancel my policy when I contacted customer service. I demand that Allianz Insurance compensates me for all financial and emotional damages caused by their negligence and that an investigation be launched into the two customer service representatives I spoke with who ignored my request for three copies.