I received an item from a seller that did not match the description. I contacted AliExpress, and they advised me to return it. I sent the item back through the Greek Post using a registered tracking number, which shows that it was delivered on September 9, 2025. I submitted all the necessary documentation to AliExpress, yet they decided that I am not entitled to any refund and closed the case without providing any explanation. I have received absolutely no refund or clarification. Well done, AliExpress—what outstanding customer service!
I placed an order on AliExpress (ID: 3045010656308625) on November 19, which was supposed to be delivered by November 29. They stated that a refund option would be available if the delivery didn’t occur. On November 27, I was informed the item was shipped with the tracking number 0034043462504911328...
I ordered a product from Aliexpress, but it never arrived. Despite this, the system shows the item as delivered, which is completely false. I can’t track the package, and I have no idea which shipping company is handling it or where it might be. Reaching customer service has been nearly impossible, ...
I ordered a product from AliExpress, but it turned out to be too small. When I tried to return it, the seller refused the return outright. Since I no longer needed the item, I proceeded with a return under the “no longer needed” option. That’s when the real trouble began. The return tracking code t...
I placed an order on AliExpress (order number: 3039875453184964) on August 16, 2024, and the tracking number is 2710149709402. My package reached customs on August 26, 2024, and since then, it has been held there without any updates or resolution. I opened a dispute with AliExpress the same day, but...
I am really annoyed! After ordering on January 24, 2025, the monitoring system shows that my package arrived at the incorrect address in Istanbul under my own tracking number! Though I never got it, the item labeled "delivered" is exactly what I requested. Worse, I cannot even ask for a refund as t...
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