I purchased an electric cleaning brush from AliExpress, but the product arrived defective and did not work. I contacted the seller, who refused to accept a return. I then reached out to AliExpress customer service, who requested video evidence of the issue.
I provided three separate videos showing the device not functioning, taken at different times. Despite this clear evidence, AliExpress deemed my proof insufficient and closed my complaint, sending me an email stating that my claim was not valid.
It is unacceptable that AliExpress is not standing behind the products they sell, and the refusal to offer a replacement or refund is a significant injustice.
The item I received does not match the details given on the platform, which is a shame. When I noticed this difference, promptly sent a return request because the seller had given me false information. AliExpress, on the other hand, turned down my return request, saying there was "insufficient infor...
recently bought a vacuum cleaner from AliExpress after seeing the product image provided by the seller. However, upon receiving the item, it became clear that the seller was counterfeit because it came empty!!! Disappointed and furious, I began the return procedure as instructed by AliExpress. To my...
I ordered a product from AliExpress, and everything seemed fine during the purchase process. However, I received the wrong item. When I contacted the seller, Dan Yuan Electronics Technology Store, they refused my refund request, claiming there wasn’t enough evidence. I filed a dispute, but I’ve bee...
I ordered a cordless vacuum cleaner from AliExpress, carefully checking all the photos and videos before purchasing. But what I received was nothing close to what was advertised—it was a 50 cm toy, not a real vacuum. I immediately requested a return, but AliExpress rejected my request without expla...
I am extremely disappointed with my shopping experience on AliExpress. I have faced serious problems not once, but twice. In the first case, my order never arrived. I requested a refund, but instead of refunding the full amount, AliExpress only returned about one-third of what I paid. This is comple...
Comments