I ordered a product from AliExpress, and everything seemed fine during the purchase process. However, I received the wrong item. When I contacted the seller, Dan Yuan Electronics Technology Store, they refused my refund request, claiming there wasn’t enough evidence.
I filed a dispute, but I’ve been waiting for over a week without any response or progress. This delay and lack of communication are unacceptable, and I’m left with an incorrect product that I cannot use.
I demand AliExpress step in, review my case, and ensure a refund or replacement is provided. Customers shouldn’t have to endure such poor service and unresponsive sellers. Please resolve this issue as soon as possible.
I ordered a product from AliExpress, but what I received was completely different from what was listed—and the quality is also far below expectations. When I tried to reach out for support, the seller kept replying with vague responses like “not understood”, avoiding any real solution. The bigger i...
I ordered a product from Aliexpress, but it never arrived. Despite this, the system shows the item as delivered, which is completely false. I can’t track the package, and I have no idea which shipping company is handling it or where it might be. Reaching customer service has been nearly impossible, ...
The item I received does not match the details given on the platform, which is a shame. When I noticed this difference, promptly sent a return request because the seller had given me false information. AliExpress, on the other hand, turned down my return request, saying there was "insufficient infor...
I placed an order on AliExpress, but unfortunately, the product arrived defective. I immediately filed a return request, which was accepted. However, since then, nothing has moved forward. I wasn’t provided with a return shipping code, nor was I told which courier I should use to send the item back....
I ordered a product from Aliexpress 4 months ago, but it never arrived. Despite no proof of delivery, Aliexpress has yet to issue my refund. When I requested a refund, instead of resolving the issue, they resent the product without my consent, which I no longer need. This delay and lack of attentio...
Comments