1
Evkar is completely dissatisfied with the result

Algida Refuses to Replace Faulty Freezer

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Evkar
June 13, 2024 4:40 pm
16

We are a tourism-certified facility located in Balıkesir/Ayvalık. For the past 8 years, we have been selling Algida ice creams by the pool. However, for the last 3 years, our ice cream freezer has been malfunctioning and causing the ice creams to melt. Every year, our request to replace the freezer has been denied.

We depend on this product, especially during the summer, but without a working freezer, how can we sell it? When we asked if we should stop selling your ice creams, the regional representative responded, "Then don't sell them."

June 13, 2024 4:47 pm (6 minutes after complaint)
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"Here is the translation of the provided text from Turkish to English: "They were going to say to me from the start that they couldn't approve the product and that we needed to open it ourselves. We would then return the product to the store, but they are not approving it, claiming it's under warranty. Approve it and then say we opened it when a problem arises. This is nonsense. The service approved it, and now the regional directorate is saying they won't replace it because it has been opened.""
Beko Deep Freezer Defects and Bad Return Policy
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