Algida Refuses to Replace Faulty Freezer
We are a tourism-certified facility located in Balıkesir/Ayvalık. For the past 8 years, we have been selling Algida ice creams by the pool. However, for the last 3 years, our ice cream freezer has been malfunctioning and causing the ice creams to melt. Every year, our request to replace the freezer has been denied.
We depend on this product, especially during the summer, but without a working freezer, how can we sell it? When we asked if we should stop selling your ice creams, the regional representative responded, "Then don't sell them."
Hello, You can be sure that we will consider your feedback on our products and services as an opportunity to improve ourselves. We will review the issue you have raised and get back to you as soon as possible. For any matters you may need regarding your requests, you can reach us through our consultation line. Best regards, Unilever
