Passenger Grievances On Ajet Flight Diverted to Another City

I boarded flight VF4089 to return to Ankara. As the plane was preparing to land in Ankara, the pilot announced that due to weather conditions, they were unable to land and would have to make an emergency landing in Kayseri. Upon landing in Kayseri, it was announced that they were expecting an improvement in Ankara's weather conditions and that it might be possible to take off again in half an hour. We were then taken to the waiting lounge. During this time, we noticed on Esenboğa Airport’s official website that flights scheduled around the same time as ours were landing without issues. Despite this, after waiting for about an hour, airport staff informed us that the plane would not take off and that we would be transported to Ankara by bus. We politely explained that traveling to Ankara at night under snowy and foggy conditions would be risky and that, according to our legal rights, the airline was obliged to arrange another flight or provide hotel accommodations. However, the airport officials stated that they were "not authorized" to handle this and that there was no Ajet representative available at the airport. Many passengers, including myself, contacted Ajet customer service, but they claimed that in such cases, all authority lies with the airport operations and that Ajet could not intervene. In short, there was no responsible party present to address the grievances of all the passengers. I would like to highlight that there were elderly people and children among the passengers waiting in the lounge. After two hours of discussions and our persistence, they eventually agreed to arrange a hotel for those who requested it. However, they still provided unclear information about how we would eventually reach Ankara. Once we boarded the vehicle arranged to take us to the hotel, we waited for nearly an hour before it departed. Initially, they told us we would be taken to a 4-star hotel just 5 minutes away. However, after 10-15 minutes of travel, when we asked why we hadn’t arrived yet, the driver informed us that the hotel had been changed to a 3-star one. In summary, our already challenging situation was further exacerbated at every step.